About us

Your Umrah starts here

Since 2012, we have been working in the religious tourism sector, gaining hands-on experience year after year in organizing Umrah trips and understanding travelers' needs.

Today, we put this experience at the service of an easier digital experience through احجزو (IHJEZO), our platform that helps travelers search for the services of their trip, compare them, choose what suits them, then book and track everything from one place.

Ihjezo Travel — experience since 2012, now put at the service of an easier digital experience.

Ihjezo Travel — experience that began in 2012, and a vision for a digital future

Since its founding in 2012, Ihjezo Travel has chosen to specialize in religious tourism, driven by our belief that the Umrah journey is not just travel and accommodation, but an experience that needs good organization, clear information, reliable services, and follow-up at every stage of the trip.

Over years of work, we have gained hands-on experience dealing with travelers and understanding their needs, as well as the challenges they face when planning an Umrah trip and choosing the right services.

This experience is what gave birth to the idea of Ihjezo.

From field experience to a digital experience

The idea of Ihjezo didn't come from technology alone, but from years of real experience in religious tourism.

We saw travelers' need for an easier way to access services, discover the available options, compare what fits their needs and budget, and then complete the booking and follow-up process more clearly.

That's why we are developing Ihjezo as a digital platform that helps travelers organize their trip by bringing together all Umrah-related services in a single experience.

We believe technology should make the traveler's journey simpler and clearer, not more complicated.

Who are we?

Ihjezo Travel is an Algerian travel agency operating in religious tourism since 2012, providing services related to organizing Umrah trips in accordance with the applicable regulatory frameworks and procedures.

As for احجزو (IHJEZO), it is our digital platform through which we develop the search, selection, booking and follow-up experience for services related to the Umrah journey.

Everything you need for your Umrah trip, in one place

Through Ihjezo, we offer a range of services and options that help travelers organize their trip according to their needs and budget.

An experience designed for the Algerian traveler

We know that travelers' needs are not all the same.

Some look for a hotel close to the Haram, others care about price, others prefer a certain level of accommodation, and others travel with their family and need suitable options for accommodation and transport.

That's why we strive to provide multiple options and clear information to help you make the right decision.

Our goal is not only to provide the service, but to make the whole journey of searching, choosing, booking and follow-up easier.

Electronic payment

We strive to offer the Algerian traveler an easier electronic payment experience, providing the payment methods available on the platform, including: CIB • EDAHABIA

Payment operations are carried out according to the approved methods and procedures available for each service.

Why Ihjezo?

Our mission

Our mission is to make organizing the Umrah journey easier by bringing together the essential services travelers need into a single digital experience, and by providing clear information and multiple options that help them make the right decision.

At every stage, we strive to make the traveler's experience clearer and more flexible, while ensuring service quality and clarity of information.

Our vision

We aspire to develop the digital religious tourism experience in Algeria, by combining the field experience that began in 2012 with the possibilities offered by modern technology.

We aim to build a platform that makes access to Umrah services easier and clearer, giving travelers a digital experience that spans from search and selection to booking, payment and follow-up.

Experience since 2012... an experience that evolves every day

Over the years, we have learned that the Umrah journey begins long before departure, and that good organization starts with clear information and ease of choice and follow-up.

Today, we put this experience at the service of the traveler through Ihjezo, to offer an easier way to organize the Umrah journey.

Ihjezo Travel — experience since 2012, now put at the service of an easier digital experience.

Accessibility and ease of use

The احجزو (IHJEZO) platform strives to provide a clear and easy-to-use digital experience for as many users as possible, including people who may need additional means or arrangements to access the information and services available on our platform.

We continuously work to improve the usability of our platform, making browsing, searching for services, making bookings and managing them easier and clearer.

Our goal

We seek to design and develop Ihjezo's services in a way that takes into account users' different needs, including:

• Presenting information in a clear, organized and easy-to-read way.
• Using clear and logical headings, lists and navigation.
• Providing descriptive text for content and important elements when needed.
• Ensuring clear fonts and good contrast between text and backgrounds.
• Supporting text and content zoom in line with device and browser capabilities.
• Designing interactive elements in a clear and easy-to-use way.
• Providing understandable error messages that help users identify the problem and how to fix it.
• Ensuring essential functions can be used via keyboard, where applicable.
• Working to improve the platform's compatibility with common assistive technologies and screen readers.

2. Services

Ihjezo works to provide clear information about the services offered on the platform, helping users choose the service that suits their needs.

For services provided by our partners and service providers, such as hotels and means of transport, the available information may include details related to accessibility, based on the information provided by the service provider.

If the user has special needs or specific requirements, it is their responsibility to check the service details and contact the service provider if needed before completing the booking.

Information regarding the features and facilities of the accommodation, means of transport, or any other service remains the responsibility of the provider who supplied it, unless the booking terms or applicable agreement state otherwise.

3. Assistance

We strive to make the steps of searching, booking and managing reservations clear and accessible.

If a user has difficulty using the platform or needs help related to accessibility, they can contact the Ihjezo support team through the contact channels available on the platform.

Users can also report to us any obstacle or issue related to the ease of use of the site or digital services, so that we can study the issue and work on improving the experience.

We review and develop the user experience as the platform is updated and new services and features are added, taking into account, as much as possible, the principles of usability and accessibility.

Some parts of the platform, some content, or some services provided by third parties may not be accessible at the same level to all users. In these cases, we strive to address issues that fall within our responsibility or provide appropriate alternative means, depending on the nature of the situation.

We welcome your feedback regarding the accessibility and ease of use of the Ihjezo platform.

If you encounter a problem while browsing the site or using one of its features, please describe the issue as clearly as possible and mention the page or feature where you encountered the difficulty, without sending any unnecessary personal data.

This feedback helps us identify issues and continuously improve our services.

Responsibility of service providers

Ihjezo operates as a platform that displays and facilitates access to a range of travel and booking services provided by independent providers and partners.

The features and facilities of the services actually provided, including accessibility arrangements in accommodations, means of transport and others, remain subject to the information and conditions determined by the service provider.

We therefore advise users with special requirements to make sure the service suits their needs before completing the booking, and they may contact the service provider or the Ihjezo support team to get appropriate assistance.

Last updated: 09/01/2026

How we work

The Ihjezo platform works with a range of service providers and partners with whom we have contractual relationships, according to the nature and terms of each service.

Services available through the platform include, subject to availability, accommodation, flights, transport, visas, guidance services and programs, and other services related to travel and Umrah.

The service providers featured on the platform are independent entities, and the nature of the relationship and the services provided vary from one provider to another.

Ihjezo does not necessarily own all the services or accommodations displayed on the platform, but rather gives users access to the available services through their providers and partners.

The platform displays information related to services based on data, prices, availability and information provided by service providers, or obtained from recognized sources and booking systems.

Our revenue

Ihjezo may generate its revenue through different models depending on the nature of the service and the contractual relationship with the service provider.

These models may include, depending on the service:

• A commission or agreed percentage with the provider on completed bookings.
• A disclosed service fee to the user, when applicable.
• Fees or charges for specific services, clarified before the booking is completed.
• Other business models agreed upon with providers depending on the nature of the service.

Ihjezo is committed to clearly displaying the price and the amounts borne by the user before completing the booking, in accordance with the terms of each service.

The appearance of a provider or service in search results does not necessarily mean that Ihjezo owns that service or provides it directly.

Advertisements and paid offers

If a service or provider is displayed in a paid advertising or promotional placement, we make sure to clearly indicate this to the user through an appropriate label or badge such as "Ad" or "Sponsored".

The appearance of an advertisement should not be understood as a guarantee by Ihjezo of the service's quality or its suitability for the user.

Search results ranking

Ihjezo uses systems to rank search results in order to help users find the services best suited to their search and needs.

Result ranking may depend on a set of factors, whose importance varies depending on the type of service, including:

• The search destination.
• The travel date and trip duration.
• The number of travelers.
• The availability of the service on the requested dates.
• The price and the value offered for the price.
• User reviews.
• The location of the accommodation or service and its proximity to the requested location.
• The type of service and its classification.
• The features and benefits of the service.
• The quality and completeness of the available information and photos.
• The service's performance on the platform, such as the number of bookings and engagement with it.
• How well the service matches the search and filter options set by the user.

The importance of these factors may vary depending on the type of service and the nature of the search.

Ihjezo may use certain information related to the user's interaction with the platform, such as previous searches or choices made, in order to provide more relevant results or suggestions, in accordance with privacy settings and the options available to the user.

Paid or promoted services

Ihjezo may display certain services in paid promotional or advertising placements, in exchange for a commercial arrangement agreed with the provider.

In this case, the paid or promotional content is clearly marked.

Paying for promotion does not mean the service is the best or most suitable for the user.

Sorting results

When these options are available, users can change how results are displayed and choose a sort order that suits their needs, such as:

• Price: lowest first.
• Price: highest first.
• Highest rated.
• Closest to the selected location.
• Rating/class: highest first.
• Best rated and lowest priced.
• The options most relevant to the user's search.

Available sorting options may vary depending on the type of service.

Regardless of the sort order chosen, the filtering and search criteria set by the user are applied to the displayed results.

Reviews

Ihjezo allows users who have benefited from a service booked through the platform to share their rating and experience, in order to help other users make clearer decisions.

A review may include:

• An overall rating of the service.
• A comment about the user's experience.
• Sub-ratings for certain aspects, depending on the type of service, such as cleanliness, location, comfort, service quality and value for money.

We strive to display both positive and negative reviews, unless they violate content rules or contain abuse, illegal information, personal data, or misleading content.

Review verification

Ihjezo may use appropriate technical means and review procedures to detect fake or misleading reviews.

We may remove or decline to publish any review that we establish to be fake, fraudulently created, or in violation of the applicable content rules.

Users and service providers can report reviews they believe to be non-compliant, and Ihjezo reviews the report and takes appropriate action.

Sorting reviews

Reviews are generally displayed in an order that helps users see the most recent and useful experiences.

Sorting options may include, depending on the service:

• Newest first.
• Oldest first.
• Highest rated.
• Lowest rated.

A high rating does not mean that Ihjezo guarantees the quality of the service or is responsible for the actual experience provided by the service provider.

Provider's reply

Depending on the nature of the service, we may allow the service provider to reply to user reviews.

The reply is subject to the content rules applicable on the platform.

Prices

The prices of services displayed on the Ihjezo platform are determined based on the nature of the service, its source, and the agreements concluded with service providers.

Prices may vary depending on:

• The travel or stay date.
• The number of travelers.
• The duration of the stay or service.
• The type of room or service selected.
• The program level.
• Additional services.
• Applicable taxes and fees.

We work to clearly display the price and any additional amounts, when known and determinable, before the booking is completed.

Prices or availability may differ from those shown at other times as a result of price or availability changes at the provider’s end.

The user must review the booking details and final price before confirming the booking and payment.

Information about available facilities and services is provided based on data held by Ihjezo and information supplied by the service provider.

Payment

Ihjezo provides users with the payment methods available on the platform, depending on the type of service and its provider.

Payment methods may include, subject to availability: CIB • EDAHABIA • other approved electronic payment methods

Before completing the payment, the user is shown the amount to be paid, the payment method, and the terms related to the booking.

The method of collecting the amount varies depending on the nature of the service and the booking model; it may involve:

• Full electronic payment at the time of booking.
• Paying part of the amount at booking, with the remainder as per the service terms.
• Payment directly to the service provider, when this is clearly stated in the booking terms.

Payment, refund and cancellation operations are subject to the terms specific to the booking, the service provider, and the payment method used.

In case of cancellation or non-use of the service, the cancellation and refund policy disclosed to the user before booking applies.

In the case of a booking with no-show on the specified date, the amount cannot be refunded.

A booking is only considered confirmed according to the status shown to the user on the platform or in the booking confirmation issued by Ihjezo.

Accommodation classification

Accommodation classification by stars or any other official rating may appear on the Ihjezo platform, according to the classification adopted for the accommodation and the data available to us.

Ihjezo does not necessarily grant the official classification of the establishment, and the display of a certain number of stars does not mean that Ihjezo awarded this rating.

Ihjezo may ask the service provider to provide proof of the announced classification or to update the information in case of discrepancy or inaccuracy.

As for user ratings, they are independent of the establishment's official classification and reflect users' experiences and opinions.

Help in case of an issue

If you encounter a problem related to your booking or the service you booked through Ihjezo, you can contact the support team through the contact channels available on the platform.

To help us process your request as quickly as possible, we may ask you for some information related to the booking, such as:

• The booking number.
• The name of the booking holder.
• The service details.
• A description of the issue.
• Documents or photos related to the issue, if needed.

Requests are handled according to the nature of the issue and its urgency.

In cases directly related to a service provided by a partner or independent provider, handling the request may require contacting the provider or referring part of the request to them.

Ihjezo strives to help the user reach the appropriate solution according to the nature of each case and the applicable booking terms.

What happens if the provider cannot fulfill the booking?

After the booking is confirmed, the service provider is expected to honor the reserved service according to the booking's details and terms.

If the service provider informs us that it cannot fulfill the booking due to unavailability of the service or overbooking, Ihjezo works, depending on the nature of the situation, to help the user reach a suitable solution.

This may include:

• Providing a suitable alternative service, if available.
• Helping the user choose another alternative.
• Cancelling the booking free of charge, when warranted.
• Processing the amounts paid in accordance with the booking terms and the status of the request.

Ihjezo does not guarantee in all cases the availability of an alternative identical to the original service, unless this is explicitly stated in the booking terms or in a specific commitment from Ihjezo.

Insurance

Unless explicitly stated otherwise in the service or program details, Ihjezo does not provide a travel insurance policy or health insurance for the traveler.

We advise travelers to check before departure whether they need appropriate insurance coverage, in line with the nature of their trip and the requirements of their destination.

Depending on the type of coverage and the insurer’s terms, insurance policies may cover certain risks such as emergency medical expenses, trip cancellation, lost luggage, or other risks included in the policy.

Coverage, exclusions and terms vary from one insurer to another, so travelers should carefully read the insurance policy and its terms before subscribing.

If insurance is offered as part of a program or service available through Ihjezo, this will be clarified in the booking details, stating the insurance provider and the applicable terms.

Ihjezo is not liable for risks or expenses not covered by the insurance policy or falling within its exclusions and specific terms.

Passports and visas

The traveler is responsible for ensuring they hold valid and current travel documents, and that they meet the entry, travel and immigration requirements applicable to their destination.

For Umrah trips, the traveler must comply with the official requirements and procedures in force to obtain the visa, permit, or any document necessary to perform the trip, in accordance with the regulations in force in the Kingdom of Saudi Arabia and the competent authorities.

Ihjezo may offer services related to visa procedures or assistance in obtaining one, depending on the type of service or program chosen. In this case, the scope of the service and the required documents are explained to the user before the request is completed.

Providing assistance with visa procedures does not mean that visa approval is guaranteed, as the issuance of visas and approvals is subject to the competent official authorities and applicable regulations and procedures.

The traveler is responsible for providing accurate and complete information and documents within the required time, and for ensuring the validity of their passport and travel documents.

Ihjezo is not responsible for the refusal or delay of visa issuance, or for being denied travel or entry, when this results from the traveler's failure to meet official requirements, the submission of incorrect or incomplete information or documents, expired documents, or any decision issued by the competent authorities.

If the visa or travel service is part of a specific program, the terms specific to that program and booking also apply.

Privacy Policy and Data Protection

Last updated: August 2026

Welcome to the احجزو (IHJEZO) platform.

At Ihjezo, we respect your privacy and are committed to protecting your personal data when you use our website, applications and digital services, and when you create an account, make a booking, request a service, or contact us.

This privacy policy explains the type of data we may collect, how we use and protect it, the parties we may share it with, and the rights you may have regarding your personal data.

This policy applies to Ihjezo's services, including, depending on the services available through the platform:

• Accommodation bookings.
• Flight bookings.
• Transport and mobility services.
• Visa services and related assistance.
• Umrah and travel programs and trips.
• Guide and escort services.
• Tourism programs and travel-related services.
• Any other service provided or booked through the Ihjezo platform.

1. Important information and who we are

1.1 The data controller

The legal entity operating the Ihjezo platform is responsible for processing your personal data in accordance with the applicable laws and regulations.

It is referred to in this policy as "Ihjezo", "we", "us", or "the platform".

Information about the legal entity responsible for operating the platform and its official contact details are published on the "About us" page or in the company's legal information on the platform, and are updated as needed.

Legal details of the operator:

The Ihjezo (IHJEZO) platform is owned and operated by Thuraya Travel Tours, a travel agency licensed by the Algerian Ministry of Tourism and the National Hajj and Umrah Office, headquartered in Chéraga, Algiers, Algeria. Trade register number: [to be completed by the team]. Contact: contact@ihjizou.dz.

1.2 Data Protection Officer

When the appointment of a Data Protection Officer is required by law, or when Ihjezo adopts this role, the contact details of the Data Protection Officer will be made available on the platform.

You can contact us regarding:

• Privacy-related inquiries.
• Requesting access to your data.
• Requesting correction of your data.
• Requesting deletion of your data when legally possible.
• Objecting to certain data processing.
• Requesting restriction of the processing of your data.
• Requesting the portability of your data.
• Inquiries related to cookies and marketing.

2. Data we collect about you

The data we collect depends on the services you use and the nature of the booking or request you make.

2.1 Identity data

These may include:

• First and last name.
• Date of birth.
• Nationality, when needed to perform the service.
• Travel document data, when needed.
• Passport or travel document number, when needed.
• Any identity data necessary to carry out a specific booking or service.

2.2 Contact data

These may include:

• Email address.
• Phone number.
• The billing address or the address required to perform the service.
• Any other contact data you provide to us.

2.3 Booking and transaction data

These may include:

• Booking details.
• Travel, arrival and departure dates.
• Destinations.
• The number of travelers.
• The type of room or unit booked.
• Flight details.
• Transport details.
• Details of the programs and services requested.
• Amounts paid.
• The booking status.
• Cancellations, modifications and refunds.
• Correspondence related to the booking.

2.4 Payment data

When paying for a service through the platform, the payment data necessary to complete the transaction may be processed.

Some payment data may be processed directly by the payment service provider we work with.

We do not retain complete payment card data unless necessary, legally permitted, and in accordance with applicable security standards.

2.5 Technical data

We may automatically collect some technical data when you use the platform, such as:

• IP address.
• Device type.
• Operating system.
• Browser type and version.
• Language and regional settings.
• Login data.
• Pages visited.
• Date and time of use.
• The source of access to the platform.
• Technical data related to performance and security.

2.6 Account and profile data

If you create an account on Ihjezo, we may process:

• Username or login credentials.
• The password, stored securely.
• Past and current bookings.
• Preferences.
• Language and currency.
• The services you search for or use.
• The reviews and feedback you submit.

2.7 Communication and customer service data

When you contact us, we may keep information related to your correspondence with us, including:

• Messages.
• Support requests.
• Complaints.
• Documents you provide to substantiate or address an issue related to your booking.

3. Travel and visa-related data

Some Ihjezo services, especially travel, Umrah and visa services, may require additional data to perform the service.

This may include, depending on the requested service:

• Passport data.
• Visa data.
• Flight data.
• Accommodation data.
• Traveler or group member data.
• Documents required to complete travel or visa procedures.

We only request the data we consider necessary to perform the service or to comply with applicable legal and regulatory obligations.

When it is necessary to send this data to an airline, hotel, transport company, visa provider or another entity to perform the service, we limit ourselves to the data necessary for this purpose, taking into account the applicable legal requirements.

4. How we collect your personal data

We collect data in various ways, including:

4.1 Data you provide directly

For example, when you:

• Create an account.
• Make a booking.
• Request a service.
• Pay for a service.
• Provide traveler data.
• Contact customer service.
• Request a quote or information.
• Subscribe to newsletters or marketing communications.
• Submit a review or comment.
• Participate in a survey or promotional campaign.

4.2 Data collected automatically

When you use the platform, we may collect some technical data through:

• Cookies.
• Server logs.
• Analytics tools.
• Security technologies.
• Similar technologies.

4.3 Data we obtain from other parties

We may, when necessary, obtain data from other parties related to the performance of the service, such as:

• Accommodation providers.
• Airlines.
• Transport companies.
• Visa service providers.
• Payment service providers.
• Technical service providers.
• Third-party login services, when available.

5. How we use your personal data

We only use your personal data when we have an appropriate legal basis to do so.

We may use the data for the following purposes:

5.1 Fulfilling bookings and services

To use your data in order to:

• Create and manage the booking.
• Confirm the booking.
• Send booking data to the service provider.
• Process the payment.
• Issue the necessary documents.
• Perform transport, accommodation and flight services.
• Perform visa services.
• Perform travel and Umrah programs.
• Communicate with you about the booking.

5.2 Managing your account

To create, manage and secure your account, and enable you to view your bookings and services.

5.3 Customer service

To use your data to respond to:

• Inquiries.
• Modification requests.
• Cancellation requests.
• Booking issues.
• Complaints.
• Refund requests.

5.4 Security and fraud prevention

We may use the data to:

• Detect unlawful activity.
• Prevent fraud.
• Protect accounts.
• Protect the platform and users.
• Verify unusual transactions.
• Investigate misuse of the platform.

5.5 Improving the platform

We may use technical and usage data to understand how the platform is used and improve:

• The website and the app.
• The platform's speed and performance.
• The user experience.
• Search results.
• Services.
• Booking tools.
• The level of security.

5.6 Personalization and recommendations

We may use certain data, in accordance with the law and the available settings, to provide more relevant search results or suggestions, such as:

• The destination.
• Travel dates.
• Number of travelers.
• Previous searches.
• Previous bookings.
• Preferences.
• Language and currency.
• How the platform is used.

This does not mean that all results or recommendations will be personalized for every user.

5.7 Marketing

We may use your data to send you offers, news, or services that may be relevant to you, in accordance with applicable laws.

You can unsubscribe from marketing communications at any time using the unsubscribe link in the message or through your account settings, when this feature is available.

Unsubscribing from marketing communications does not affect necessary messages related to bookings, your account, or transactions.

6. Legal basis for data processing

Depending on the nature of the processing and the applicable law, we may rely on one or more of the following bases:

• Performance of a contract, or steps taken at your request before entering into a contract.
• Compliance with a legal or regulatory obligation.
• Legitimate interests, when the processing is necessary and does not override your rights and freedoms.
• Your consent, when consent is legally required.
• Protection of vital interests, in cases permitted by law.

7. Sharing your personal data

We may need to share some of your data with other parties in order to provide the services you requested.

These parties may include:

Accommodation providers

Hotels, apartments, resorts, camps, guesthouses and other accommodations you book with.

Airlines

When you book a flight or when this is necessary to perform the service.

Transport companies

To carry out transport services to and from airports, between destinations, or any other transport service.

Visa service providers

When you request a service related to visas or associated procedures.

Guides and program providers

When performing the program or service requires sharing the traveler's necessary data.

Payment service providers

To process payments, refunds, and verify transactions.

Technical service providers

Such as hosting, security, technical infrastructure and analytics, when these services are used by Ihjezo.

Legal and regulatory authorities

When disclosure is required by law, a court order, or a legitimate official request.

We require service providers who process data on our behalf to respect confidentiality and security, and to use the data only for the purposes assigned to them.

8. International data transfers

Some personal data may be stored or processed outside the country where you reside, due to the use of service providers or partners located in other countries.

When the law requires specific safeguards for international data transfers, we will strive to apply the appropriate legal mechanisms to protect your data.

These mechanisms may include, depending on the case and applicable law, adequacy decisions, standard contractual clauses, or any other recognized legal mechanism.

9. Data security

We work to protect your personal data from:

• Unauthorized access.
• Loss.
• Unauthorized alteration.
• Unauthorized disclosure.
• Unlawful use.
• Accidental or unlawful destruction.

Appropriate security measures may include:

• Data encryption when needed.
• Access control.
• Authentication and account management.
• System monitoring.
• Backups.
• Protection measures against fraud and cyberattacks.
• Training for individuals with access to the data.

However, no electronic system can be 100% secure, and therefore we cannot guarantee that a security incident will never occur.

In the event of a data breach, we will handle it in accordance with the applicable laws and regulatory obligations.

10. Data retention period

We retain your personal data only for as long as necessary to achieve the purposes for which it was collected, or for the period required by law.

We may need to retain some data for longer periods due to:

• Accounting obligations.
• Tax requirements.
• Legal requirements.
• Disputes and complaints.
• Fraud prevention.
• Protection of our legal rights.
• Contract performance.
• Regulatory requirements.

When the data is no longer necessary, we will delete it, anonymize it, or make it unlinkable to you, in accordance with applicable procedures.

11. Your rights

Depending on the law applicable to you, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to certain processing.
• Request restriction of the processing of your data.
• Request the transfer of your data to another party.
• Withdraw consent when processing is based on it.
• Object to direct marketing.
• Lodge a complaint with the competent data protection authority.

We may ask you for additional information to verify your identity before processing certain requests, in order to protect your data from unauthorized access.

We will try to respond to requests within the timeframe set by the applicable law.

12. Cookies

The Ihjezo platform uses cookies and similar technologies to provide its services and improve the user experience.

A cookie is a small file stored on your device when you use a website.

12.1 Essential cookies

These cookies help the platform to:

• Run the site.
• Log in.
• Create an account.
• Complete a booking.
• Save the session.
• Protect the platform.
• Detect abnormal activity.

Some platform features may not work properly if these cookies are disabled.

12.2 Functional cookies

They may be used to remember:

• Language.
• Currency.
• User preferences.
• Searches.
• Some account settings.

12.3 Performance and analytics cookies

We may use them to understand:

• The number of visitors.
• The pages used.
• The platform's performance.
• Errors.
• How users use the services.

12.4 Marketing cookies

When we use third-party marketing technologies, they may help to:

• Measure advertising campaigns.
• Understand ad performance.
• Provide more relevant ads.
• Retarget users, where permitted by law.

Non-essential cookies should not be activated before obtaining consent, when consent is legally required.

You can manage cookies through your browser settings or through the cookie preference management tool available on the platform, when available.

13. Third-party services

The platform may contain links, services or tools belonging to third parties.

These services may include, depending on what Ihjezo actually uses:

• Payment services.
• Maps.
• Analytics.
• Social login.
• Advertising services.
• Protection and security services.

When you go to a third-party service, your data may be subject to that third party's own privacy policy.

We recommend reviewing the privacy policy of any external service you use.

14. Login via external services

If Ihjezo allows registration or login using a service such as Google or Facebook or any other provider, we may receive some basic information authorized by the user according to their account settings with that provider.

This may include, depending on the service:

• Name.
• Email address.
• Profile picture.
• The account ID with the service provider.

We use this data to create the account or log in, and to manage our relationship with you.

15. Marketing and communications

We may send you messages related to:

• Bookings.
• Modifications.
• Cancellations.
• Payments.
• Security.
• The account.

These messages are considered necessary to provide the service and may not be possible to opt out of.

As for marketing communications, you can unsubscribe from them in accordance with the law and the platform’s settings.

Unsubscribing from marketing does not mean your account is deleted or that existing bookings are cancelled.

16. Children

The Ihjezo platform does not independently target children for services or accounts, except where legally permitted.

If a service requires a child's data as part of a family booking or travel program, the necessary data must be provided by the person authorized to do so.

17. Data related to reviews and comments

When you submit a review of a service you used through Ihjezo, we may use the information you provided to display the review and improve our services.

The review may be published on the platform in accordance with the applicable content and review rules.

Users should not publish sensitive personal information about themselves or others within reviews unless necessary and permitted.

18. Changes to the privacy policy

We may update this privacy policy from time to time due to:

• The development of the platform's services.
• The addition of new services.
• Changes in how data is processed.
• Updates to legal and regulatory requirements.
• Improvements to security measures.

In the event of material changes, we will strive to notify users in an appropriate manner in accordance with the law.

The date of the last update will appear at the top of this policy.

19. Contact us

If you have questions or requests regarding privacy or your personal data, you can contact us through the official contact channels published on the Ihjezo platform.

When submitting a request related to your personal data, please specify:

• Your name.
• The email address associated with your account, if any.
• The nature of your request.
• Any information that helps us identify the relevant account or booking.

We may request additional information to verify your identity before processing the request.

20. Complaints

If you believe your personal data has been processed incorrectly or in violation of the law, you can contact us first so that we can look into and address the issue.

You may also, where permitted by law, lodge a complaint with the data protection authority or competent supervisory authority in your country.

Important note

This policy outlines the general privacy framework of the Ihjezo platform. Service-specific policies or notices may be added when the nature of the service requires it, such as:

• Visa services.
• Payment services.
• Umrah programs.
• Flights.
• Transport services.
• Partner and provider services.

In the event of a conflict between this policy and a privacy notice specific to a particular service, the specific notice may clarify how data related to that service is processed.

Ihjezo (IHJEZO) — Your Umrah starts here.